Privacy Policy

Overview

Global Cleans Facilities, Inc. ("we," "our," or "us") operates the website globalcleanfacilities.com and provides commercial cleaning and facility management services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please discontinue use of our site and services.

Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our website.

Information you provide:

• Name, company name, job title, and contact details (email, phone, address) when you request a quote or contact us.
• Service preferences, facility size, and cleaning frequency when completing our quote forms.
• Communications you send us, including emails, messages, and feedback.
• Payment and billing information when you become a client (processed securely via third-party payment processors).

Information collected automatically:

• IP address, browser type, operating system, and referring URLs.
• Pages viewed, time spent on pages, and links clicked.
• Device identifiers and usage data via cookies and similar technologies.
• General geographic location based on IP address.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our cleaning and facility management services.
• To process and respond to quote requests, inquiries, and customer service communications.
• To send service-related communications, invoices, and appointment reminders.
• To send marketing communications (with your consent, where required by law).
• To analyze website traffic and user behavior to improve our online presence.
• To comply with legal obligations and enforce our agreements.
• To detect and prevent fraud, abuse, and security incidents.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files placed on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function. They enable core features like page navigation and contact forms.
• Analytics cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). All data is aggregated and anonymized.
• Marketing cookies: Used to track visitors across websites to display relevant advertisements. Only placed with your consent.
• Preference cookies: Remember your settings and choices (e.g., language preferences).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some features of our website may not function properly.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We engage trusted third-party vendors to help us operate our business (e.g., CRM software, email providers, payment processors). These vendors are bound by confidentiality agreements.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
• Legal requirements: We may disclose your information when required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights or the safety of others.
• With your consent: We may share your information with third parties when you have given us explicit consent to do so.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and vulnerability scanning.
• Secure, encrypted storage of sensitive client records.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Portability: Request transfer of your data to another organization or to you.
• Objection: Object to certain types of processing, including direct marketing.
• Restriction: Request that we restrict the processing of your data in certain circumstances.
• Withdraw consent: Where processing is based on consent, withdraw that consent at any time.

To exercise any of these rights, please contact us at privacy@globalcleanfacilities.com. We will respond to all legitimate requests within 30 days.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements.

Client service records are retained for a minimum of seven (7) years following the end of a service relationship for accounting and legal compliance purposes. Website analytics data is retained for 26 months. Marketing consent records are retained for the duration of the relationship plus 3 years.

When personal data is no longer required, we securely delete or anonymize it in accordance with our data retention schedule.

Children's Privacy

Our website and services are directed exclusively to businesses and individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 13.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify active clients via email when changes are significant.
• Display a prominent notice on our website for 30 days after material changes.

We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer: